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Methods included buying search engine advertisements to guide people from the federal program to TurboTax’s “free” commercial product, and, in 2019, even blocking the landing page for its free service from appearing in search engine results.

Through its partnership with the federal program, called the Free File Program, Intuit allowed selected low-income people and members of the military to file their taxes through TurboTax at no charge.īut the company deliberately employed “several deceptive and unfair trade practices” to drive customers away from participating in the federal program, Ms. The TurboTax product was only free for some: taxpayers who had “simple returns.” James’s office, compared with 70 percent of taxpayers for a free federal program operated by the Internal Revenue Service. in the United States and other countries and are used with permission. Intuit, the Intuit logo, TurboTax and TurboTax Online, among others, are registered trademarks and/or service marks of Intuit Inc. One out of every three taxpayers in the United States qualified for the company’s commercial product, “TurboTax Free Edition,” according to Ms. Intuit ® The use of the TurboTax branded tax preparation software and web-based products is governed by Intuits applicable license agreements. Stay home and get live advice from a tax expert on demand, right on your screen. TurboTax Live Deluxeincludes everything in TurboTax Deluxe with unlimited expert help as you do your taxes.

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James’s office led a multistate investigation into Intuit’s misleading advertising after reporting by ProPublica found that the company deceived customers who were eligible for free tax services and instead rerouted them to enroll in paid versions. TurboTax Deluxeincludes the 1040 form with itemized deductions (Schedules 16, Schedule A and Schedule C income), along with everything in Free Edition and PLUS.

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